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AI Strategy

Tim Hillegonds

What Do You Expect from AI Agents?

AI agents aren't a future concept anymore. They're here. The harder question is what it means to actually manage them.

If you're tuned in to the AI industry at all, you've been hearing about "agentic AI" or "AI agents" for quite a while now. For most business leaders, though, the term still feels abstract, something between a buzzword and a distant possibility. That changed with OpenClaw.

OpenClaw is an open-source, autonomous AI agent framework that went viral in early 2026 for a simple reason: it actually does things. It takes control of your computer. It has read and write access to your files. It sends messages, browses the web, manages your email, and takes actions on your behalf— autonomously, without asking first. You configure it, communicate with it through iMessage, Slack, or WhatsApp, and let it go to work.

Is it still a security nightmare? Yes, although there are ways to limit your risk and still experiment, and there are a lot of smart people working on buttoning up security. But the security question isn't really the point. The point is what OpenClaw makes undeniable: AI agents are no longer theoretical. They're here, they're consumer-facing, and they work.

And that changes the conversation entirely.

From Tasks to Teams

I've written before that organizations are made up of people, people do jobs, and jobs are made up of tasks. The organizations of the future are going to understand which of those tasks are better served by AI and which are better served by humans. That framing has been useful, and I think it's still true. But agents push it further.

When AI could only assist—answer a question, draft an email, summarize a document—the mental model was straightforward. AI was a tool. You used it and moved on. But agents don't just assist. They execute. They run autonomously. They take a goal, figure out the steps, and do the work. That's not really a. tool; it's something closer to a team member.

Which raises a set of questions that I don't think leaders are really thinking about too deeply yet.

The Questions That Matter

If agents are going to be part of your organizational infrastructure—and I believe they will be—then we need to start thinking about what we expect from them. Not in some abstract, futuristic sense, but in the same practical terms we use to think about the people on our teams.

For example: if you build an organization with a high agent-to-employee ratio, do you hold those agents to the same expectations you hold humans? Do you give them performance reviews? Do you expect them to improve month over month and year over year? If so, how do you measure that? What does "good work" look like when the worker is an AI?

And then there's the management question. Managing a team of AI agents—what the industry calls "agent orchestration"—is going to become a critical skill. But it's not the same as managing people. Some of the skills are transferable, like setting clear expectations, defining outcomes, and evaluating quality. Others, however, are entirely new, and we don't fully know what they are yet.

What I do know is this: taste and discernment are shifting from nice-to-haves to must-haves. The ability to look at an agent's output and know whether it's good enough, whether it missed something, whether it optimized for the wrong thing—that's going to be the job. Leadership skills have always mattered. In the agentic era, they're going to be the whole game.

A Question Worth Sitting With

To be clear, I don't have a framework for this. I'm not going to pretend that I do, either. We're at the very beginning of understanding what it means to manage intelligence that isn't human, and anyone who tells you they have it figured out is selling something.

But I do think there is a question you should be thinking about right now: if you had to redesign your organization today, from the ground up, what would it look like? How many people would you have? How many agents? What type of people would you hire? What jobs would you get rid of? Which ones would you add?

You don't need to have the answers, but you should be at least be thinking about them. Because the organizations that start asking now will be the ones ready when the answers arrive.

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